Privacy Policy

We may collect information you provide directly to us, including:

• your name;
• email address;
• telephone number;
• service address;
• household and usage information;
• service preferences and priorities;
• answers you provide during a comparison; and
• enquiries and communications with us.

We may also collect information about how you interact with CompareWise, including which plans or offers you view or select, provider links you click, how you arrived at CompareWise, advertising campaign information and information about your use of our website.

We aim to collect only information reasonably necessary to provide and improve our services.

Most personal information is collected directly from you when you complete a comparison, submit an enquiry, contact us or otherwise interact with CompareWise.

We may also automatically collect limited technical and usage information through our website.

In some circumstances, we may receive information from a participating provider or partner. For example, a provider may confirm that an enquiry or referral resulted in a completed signup.

Where we collect personal information about you from another source, we will comply with the applicable requirements of the Privacy Act 2020, including the requirements relating to indirect collection of personal information where applicable.

We may use your information to:

• provide personalised comparison results;
• understand your household needs and preferences;
• check service availability at your address;
• determine which plans may be suitable;
• provide recommendations;
• explain why an option may suit you;
• manage and support your enquiry;
• assist with your selection;
• investigate alternatives where an automatic match cannot be found;
• provide information about relevant service options;
• measure the performance of CompareWise;
• understand which referrals result in customers proceeding with providers;
• improve our comparison methodology and services;
• maintain the security of our systems;
• prevent misuse; and
• comply with legal obligations.

Providing your personal information to CompareWise is generally voluntary. However, some information is necessary for us to provide particular services.

For example, without your service address we may not be able to determine what broadband technologies appear to be available at your property. Without information about your household and usage requirements, we may not be able to provide personalised recommendations.

If you do not provide contact details, we may also be unable to save your comparison, follow up on your enquiry or help investigate suitable alternatives.

When you enter an address, CompareWise may use address, network, coverage and telecommunications information to determine which connection types or services appear to be available at your property.

We may combine your selected address with publicly available or commercially obtained coverage information when producing your comparison.

Coverage information is intended to help narrow your comparison and identify relevant products.

CompareWise uses information you provide, available service information, product information and our comparison methodology to identify products that may suit your needs.

For broadband, this may include factors such as household size, internet usage, working-from-home requirements, performance requirements, price preferences, data requirements and connection technologies available at your address.

Our recommendations are intended to help you make a more informed choice.

The providers and products included in our comparison service may change from time to time.

If you provide your contact details as part of a comparison or enquiry, CompareWise may contact you about that comparison.

This may include contacting you to provide or discuss your results, help you understand your options, assist with your selection, investigate alternatives, answer questions or discuss relevant service options.

We may contact you using the phone number, email address or other contact method you provide.

We will not treat an enquiry about a comparison as unlimited permission to send unrelated marketing communications.

Where we send marketing communications that you can opt out of, we will provide an appropriate way for you to unsubscribe or tell us you no longer wish to receive them.

CompareWise works with a range of participating service providers and partners. These may change from time to time.

If you choose to proceed with an offer, request assistance with an enquiry or otherwise ask us to connect you with a provider, we may provide relevant personal information to that provider or partner where necessary.

A selected provider or partner may not be identified at the beginning of the comparison journey. Where practicable, we will explain the nature of the referral and who may receive your details before or when your enquiry is passed on. You can contact us if you want to know which provider received your enquiry.

Where a provider receives your personal information for its own purposes, that provider's own privacy policy will apply to its handling of that information.

If you simply click a link from CompareWise to a provider's website, we may record that referral. This does not necessarily mean that your personal information has been transferred to that provider.

Once you leave CompareWise and interact directly with another provider's website or service, their terms and privacy practices apply.

Using CompareWise is free for consumers.

CompareWise may receive a commission, referral fee or other payment from a participating provider or partner when a customer clicks through, makes an enquiry, purchases or signs up for a product through CompareWise.

These commercial arrangements help us operate CompareWise and provide our comparison service.

When you submit a request to be contacted about broadband or another service, we may share the contact details and enquiry information you provide with a selected participating provider or partner so they can discuss suitable offers with you.

CompareWise may receive a fee when a provider accepts your enquiry, or a commission if you proceed with a service. This means that sharing an eligible enquiry with a provider may be part of a paid commercial arrangement. We do not disclose your contact details to providers for unrelated purposes merely because you browse our website.

We may disclose personal information where reasonably necessary to:

• participating providers or partners when you ask us to help you proceed with an offer or enquiry;
• technology and service providers helping us operate CompareWise;
• professional advisers;
• regulators, government agencies or law-enforcement authorities where required or permitted by law; or
• another person where you have authorised us to do so.

We may also disclose information as part of a proposed sale, merger, restructure or transfer of all or part of CompareWise's business, subject to appropriate confidentiality and privacy protections.

CompareWise may use cookies and similar technologies to operate and improve our website and understand how customers use our services.

These technologies may help us:

• maintain website functionality;
• understand website traffic and customer journeys;
• measure advertising campaigns;
• identify how customers arrived at CompareWise;
• understand which comparisons result in provider visits or enquiries; and
• attribute referrals or commissions.

We may use campaign and referral information such as UTM parameters and referring websites for these purposes.

Our advertising measurement tools may include Meta Pixel, provided by Meta, to help us understand visits and actions following advertisements on Facebook or Instagram. If enabled, Meta Pixel may collect information about pages viewed, website interactions, browser or device information, and related identifiers, and transmit that information to Meta. Meta may process that information under its own privacy terms.

We do not intend to send your name, email address, phone number or full service address to Meta through Pixel events. We also aim to avoid including personal details in event parameters or page URLs sent to advertising platforms.

Where consent or another privacy choice is required for non-essential advertising tracking, we will obtain it before enabling that tracking. You may also be able to control cookies and tracking through your browser and the privacy settings of the relevant advertising platform.

We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse, alteration or disclosure.

These measures may include secure systems, access controls and limiting access to information to people who need it to perform their role.

Where another service provider handles information on our behalf, we take reasonable steps appropriate to the circumstances to protect that information.

No internet-based service can guarantee absolute security, but protecting customer information is important to us.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or may lawfully be used.

This may include managing enquiries, maintaining appropriate business records, resolving disputes, measuring the effectiveness of our services and meeting legal obligations.

When information is no longer reasonably required, we may securely delete or anonymise it.

You have rights under the Privacy Act 2020 to request access to personal information CompareWise holds about you and to ask us to correct information you believe is inaccurate.

We may need to verify your identity before providing access or making certain changes.

If we do not agree that information should be corrected, you may have the right to ask us to attach a statement of correction to that information.

If a privacy breach occurs, CompareWise will assess and respond to it in accordance with our obligations under the Privacy Act 2020.

Where a breach has caused or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals where required.

CompareWise is intended for people capable of making decisions about household utility and telecommunications services.

We do not knowingly seek to collect personal information from children for the purpose of arranging these services.

We may update this Privacy Policy as CompareWise develops, our services or technology change, or legal requirements change.

The current version will be published on the CompareWise website and will show when it was last updated.

If you have a question or concern about how CompareWise handles your personal information, want to request access to or correction of your information, or want to make a privacy complaint, please contact our Privacy Officer.

Privacy contact

Privacy Officer

📍

CompareWise Limited

Auckland, New Zealand

✉

privacy@comparewise.co.nz

If you are not satisfied with our response to a privacy concern, you can also make a complaint to the New Zealand Office of the Privacy Commissioner.