Terms of Use

CompareWise is an independent comparison and recommendation service designed to help New Zealand consumers understand and compare household services.

Our services may include comparisons for products such as:

• broadband;
• electricity and energy;
• mobile services; and
• other household products or services we introduce in the future.

CompareWise may ask you questions about your needs and preferences and use those answers, together with product, pricing and availability information, to identify options that may suit you.

CompareWise helps you compare products and services. Unless we expressly tell you otherwise, CompareWise is not the provider of the broadband, electricity, mobile or other underlying service you ultimately purchase.

If you choose to proceed with a provider, the agreement for that service will generally be between you and the provider.

That provider's own terms, pricing, eligibility requirements, privacy policy and service conditions will apply.

You should review those terms before completing your purchase or signup.

CompareWise does not necessarily compare every provider, plan or product available in New Zealand.

We compare products and providers that are included in our comparison service at the relevant time.

The number of participating providers and products may change.

CompareWise may use information you provide about your household, usage, priorities and requirements to identify products we believe may suit you.

For broadband, this may include factors such as:

• household size;
• internet usage;
• working-from-home requirements;
• performance and latency needs;
• price versus performance preferences;
• data requirements;
• available broadband technologies; and
• product pricing and features.

Our recommendation methodology may change as we improve CompareWise.

A Best Match or other recommendation represents the product that scored most strongly using our methodology from the products available to CompareWise and eligible for consideration at that time.

It does not mean that the product is objectively the best product for every customer or the cheapest product available anywhere in New Zealand.

We aim to keep the prices, promotions, plan features and other information shown on CompareWise accurate and current.

However, providers may change their products, pricing, promotions, eligibility criteria or terms.

Information shown on CompareWise may therefore occasionally differ from information displayed by the provider.

If there is a difference between information displayed on CompareWise and the provider's final offer, please contact us so we can investigate and correct our information where appropriate.

Broadband recommendations may depend on which connection technologies appear to be available at your address.

CompareWise may use address, network, coverage and other information to determine apparent availability.

When we tell you that coverage has been checked, this means we have checked the coverage information available to CompareWise for the address you selected.

A provider may need to conduct additional checks before accepting an order or installing a service.

Availability can also be affected by factors including network capacity, property configuration, infrastructure, signal conditions and installation requirements.

Wireless broadband performance can vary by address and over time.

Actual performance may be affected by factors such as network coverage, congestion, location, signal strength, building construction, equipment and network conditions.

Where CompareWise displays a wireless broadband product, we will avoid presenting an estimated wireless speed as a guaranteed speed unless there is a reasonable basis for doing so.

Where a fibre plan is described as having a particular speed, such as “Up to 500 Mbps”, this represents the advertised or applicable plan speed information available to CompareWise.

Actual speeds experienced by a customer can be affected by factors outside the plan itself, including Wi-Fi performance, equipment, network conditions and the customer's devices.

Using CompareWise is free for consumers.

CompareWise may receive a commission, referral fee or other payment from participating providers or partners when customers click through, enquire about, purchase or sign up for products through CompareWise.

These commercial arrangements help fund the operation of CompareWise.

The inclusion of a provider or product on CompareWise does not mean we guarantee or endorse every aspect of that provider's products, customer service or performance.

Similarly, the absence of a provider from CompareWise does not mean we consider that provider inferior.

Our comparisons reflect the providers and products available through our comparison service at the relevant time.

When you select View this deal, Get this deal, or another provider link, you may be redirected to a website operated by the relevant provider or partner.

CompareWise may record that referral for operational, analytics and commission-attribution purposes.

Once you leave CompareWise, the provider's website, terms and privacy practices apply.

CompareWise does not control third-party websites and is not responsible for their content or availability.

To provide personalised results, we rely on the information you give us.

You agree to provide information that is accurate to the best of your knowledge.

If information such as your address, household requirements or service preferences is incorrect, the recommendations we provide may be less suitable.

You can start another comparison if your circumstances or preferences change.

Receiving a recommendation from CompareWise does not guarantee that a provider will accept your application or supply the product.

Providers may have their own eligibility, credit, network, installation, identification or other requirements.

The provider makes the final decision about whether it can supply its service to you.

CompareWise provides information, comparisons and recommendations to assist your decision-making.

Our recommendations are based on the information available to us and the preferences you provide.

You remain responsible for deciding whether a particular product is appropriate for your circumstances and for reviewing the provider's final offer before entering into an agreement.

Nothing in these Terms is intended to exclude or restrict rights you have under New Zealand law that cannot lawfully be excluded or restricted.

The CompareWise website and its original content, branding, design, software, comparison methodology, graphics and other materials are owned by or licensed to CompareWise Limited unless otherwise stated.

CompareWise, the CompareWise branding and associated logos may not be reproduced or used in a way that suggests endorsement, affiliation or authorisation without our permission.

Provider names, logos and trademarks remain the property of their respective owners.

Their appearance on CompareWise is for identification and comparison purposes and does not transfer ownership to CompareWise.

You may use CompareWise for legitimate personal comparison purposes.

You must not:

• deliberately interfere with or disrupt our website or systems;
• attempt to gain unauthorised access to our systems;
• submit false or fraudulent information;
• use automated systems to scrape or extract substantial amounts of our content without permission;
• misuse our service for unlawful purposes; or
• attempt to manipulate our referral or commission tracking.

We may restrict access where reasonably necessary to protect CompareWise, our customers, providers or systems from misuse or security threats.

We aim to keep CompareWise available and functioning reliably, but websites and online services occasionally experience interruptions.

We may modify, maintain, suspend or discontinue parts of CompareWise where reasonably necessary.

Where practical, we will try to minimise disruption.

If you believe information displayed by CompareWise is incorrect, a recommendation has behaved unexpectedly, or you have another problem with our service, please contact us.

We want the opportunity to investigate and resolve genuine problems.

If the issue relates to the broadband, electricity, mobile or other service supplied to you by a participating provider, you may need to contact that provider directly because your service agreement is with them.

We take reasonable care in operating CompareWise and providing our comparison services.

However, some information we rely on is supplied by providers, public datasets or other third parties and may change without notice.

To the extent permitted by law, CompareWise is not responsible for loss caused solely by information supplied by a third party that was inaccurate or had changed where CompareWise could not reasonably have known of the error.

Our collection, use and protection of personal information is governed by our Privacy Policy.

Privacy enquiries can be sent to privacy@comparewise.co.nz.

We may update these Terms from time to time as CompareWise develops, our services change or legal requirements change.

The current version will be published on our website together with its last-updated date.

Changes will apply from the date the updated Terms are published, unless otherwise stated.

These Terms are governed by the laws of New Zealand.

Nothing in these Terms affects any rights you may have under applicable New Zealand consumer law.

If you have a question, complaint or concern about CompareWise, please contact us.

Customer support

CompareWise Support

📍

CompareWise Limited

Auckland, New Zealand

✉

support@comparewise.co.nz